Velvet – Privacy Policy
Effective Date: September 1, 2025
Velvet (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your data when you use our platform, website, or services.
1. Information We Collect
We collect:
- Account Information: name, email address, company, payment details (for paid plans).
- Usage Data: interactions with the platform, call summaries, and performance metrics.
- Call Recordings (Client Data): audio and/or video recordings captured through the Velvet platform on behalf of our clients during their sales calls. These recordings are stored securely and remain the property of the client. Velvet only processes these recordings to provide platform functionality (e.g. summaries, coaching, insights) and to improve our AI models in anonymized and aggregated form.
- Technical Data: browser type, IP address, device information.
2. How We Use Your Data
We use your data to:
- Provide and improve our services.
- Process payments and manage subscriptions.
- Offer support and communicate with you.
- Train and improve our AI models using anonymized and aggregated data.
3. Data Ownership
- You remain the owner of your customer and call data.
- We never sell your personal data to third parties.
- We may use aggregated and anonymized data to improve our platform.
4. Sharing Your Data
We only share data with:
- Service providers (e.g. payment processors, hosting, analytics) who help us run Velvet.
- Legal authorities if required by law.
All third parties are required to comply with GDPR and keep your data secure.
5. Data Retention
- We keep your data only as long as necessary for the purposes above.
- You can request deletion of your data at any time by contacting us.
6. Security
We use industry-standard measures to protect your data (encryption, secure hosting, access controls). While no system is 100% secure, we do everything reasonably possible to keep your information safe.
7. Your Rights (GDPR)
As a user in the EU, you have the right to:
- Access your personal data.
- Correct or update your data.
- Request deletion (“right to be forgotten”).
- Object to certain types of processing.
- Data portability (receive a copy of your data).
8. International Transfers
If we transfer data outside the EU, we ensure it is protected with appropriate safeguards (e.g. Standard Contractual Clauses).
9. Updates to This Policy
We may update this Privacy Policy from time to time. If changes are significant, we’ll notify you by email or in-app notification.
10. Contact
If you have questions or concerns, contact us:
info@velvetselling.com